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PaperCut is a print and copy output management software



There are a number of places where PaperCut authenticates users, which occurs before the document is printed, at the time of printing and after printing. Before printing:

  • Administrate PaperCut or view reports through the admin web interface
  • End users visit the user web interface to submit web print jobs, view statistics and top up their account for example.
  • Identify the owner of a print job, whether they print from a managed, shared or self managed BYOD device

At the time of printing:

  • Authenticate the user at the release station, through methods like username and password, card swipe, two factor authentication with card and pin or even biometric options.

Add accountability to the document forever:

Optionally apply a watermark / digital signature to all pages, which adds an encrypted HMAC signature to the page which can be traced back to the user who printed the document. When authenticating users, PaperCut interfaces directly with directory services like Active Directory or LDAP. Additionally, you can also configure single sign-on on the admin web interface and user web interface, where PaperCut will rely on an external SAML service for authentication.

Shibboleth Installation & Configuration

Download the latest version of Shibboleth from: and install it using the default options. All files will be found under [C:\opt\shibboleth-sp\etc\shibboleth]

Open shibboleth2.xml with a text editor

IIS Configuration (Shibboleth)

If you have not already done so install IIS onto either the PaperCut Application Server or a different server. If you install IIS onto the PaperCut Application Server make sure you have not configured PaperCut MF to use port 80 or 443 and make sure you don’t tell IIS to use any of the standard PaperCut ports (9191, 9192, 9193).

You will need to make sure that you have ISAPI Extensions and ISAPI Filters installed on IIS which can both be found under Add Server Roles > Web Server (IIS) > Web Server > App Development

Cloudwork Configuration

Download the metadata and from here enter the FQDN for your IIS Server followed by /Shibboleth.sso/Metadata (For iis.domain.vm the URL would be iis.domain.vm/Shibboleth.sso/Metadata) and then upload the XML file

Edit InProcess so we use the correct IIS site

We need to change the site name. This will be the Fully Qualified Domain Name (FQDN) that your users connect to.

<InProcess logger="native.logger">
   <ISAPI normalizeRequest="true" safeHeaderNames="true">
      <Site id="1" name="iis.domain.vm" scheme="https" port="443"/>

NOTE: If you are running Shibboleth V3 then an additional entry needs to be put into the code above. V3 requires the command useHeaders="true". Therefore, if you are implementing a Shibboleth V3 configuration, please use the code below instead, which has the useHeaders=“true” command added.

<InProcess logger="native.logger">
   <ISAPI normalizeRequest="true" safeHeaderNames="true">
      <Site id="1" name="iis.domain.vm" scheme="https" port="443" useHeaders="true" />

Update RequestMapper

The RequestMapper tells IIS which Paths for a certain host need to use Shibboleth for authentication. We are going to use “user” for ours so any user going to host/user will need to be logged in if not they will be taken to the login page. If you wanted to add /admin to this, you can just copy and paste the user line and replace user with admin.

<RequestMapper type="Native">
      <Host name="iis.domain.vm">
         <Path name="secure"authType="shibboleth"requireSession="true">
         <Path name="user"authType="shibboleth"requireSession="true"/>
      </Host> </RequestMap> </RequestMapper>

Update ApplicationDefaults

The ApplicationDefaults will set the remote_user variable which will contain the headers we want to set we will want to make sure we include ppcuser here as that is what we will use in the PaperCut MF configuration for Web Auth.

<ApplicationDefaults entityID="https://iis.domain.vm/shibboleth"
   REMOTE_USER="eppn persistent-id targeted-id ppcuser"    

Add automatic metadata fetching

There are 2 ways you can load the metadata for your identity provider the first is from a local file which you would need to manually update if you ever make changes to it and the other is by using a URL which will automatically grab the metadata as needed and will make life easier later. This URL is going to be your Federation Service Name followed by /federationmetadata/2007–06/federationmetadata.xml

<MetadataProvider type="XML" url="partnermetadata.xml"/>

Open attribute-map.xml

Now we need to tell Shibboleth where it can find the value we want to set to ppcuser, We used the Windows Account Name option in the claims issuance so that is what we will set here.

<Attribute name="User-Name" NameFormat="urn:oasis:names:tc:SAML:2.0:attrname-format:basic" id="ppcuser"/>

Restart Shibboleth

You have 2 ways to do this, either load up Services Manager (services.msc) and find Shibboleth 2 Daemon and click restart or open a command prompt window and run:

net stop shibd_default
net start shibd_default

IIS Configuration (Proxy)

The only thing left to do now is to setup IIS to act as a proxy to do this we will the IIS ARR (Application Request Routing) module which can be found here:

Once installed we will need to enable the Proxy option, Open IIS Manager and select the local server from the tree on the left then find Application Request Routing Cache.

  • On the right select Server Proxy Settings
  • Check the Enable Proxy checkbox and click Apply on the right
  • Select your site on the left and click on URL Rewrite.
  • Click Add Rules on the right and pick Blank Rule from under Inbound rules.
  • The first rule to create is one to ignore any requests that come in to [FQDN]/Shibboleth.sso/ as we don’t want to block any of the Shibboleth functions.
    1. Give your rule a name and set the Requested URL to Matches the Pattern and set Using to Regular Expression.
    2. Set the Pattern to Shibboleth.sso/.*
    3. Check the Ignore case” checkbox
    4. Set the Action type at the bottom to None
    5. Check Stop Processing of subsequent rules.
  • Our next rule will be to pass anything else off to PaperCut Application Server. Create a new blank rule and this time set the pattern to (.*)
  • Now for the action set the type to Rewrite and for the Rewrite URL use http://[papercut_ip_or_fqdn]:9191/{R:1} and check Append Query String. With a bit more work you can configure this internal route to use HTTPS if needed.
  • Now restart IIS by clicking restart on the right or by opening a command prompt window and running iisreset.

PaperCut MF Configuration

Everything should now be good to go so we can get PaperCut MF configured to use Web Auth for the SSO.

Login to the PaperCut admin portal and go to Options > Advanced. Look for Web Single Sign-On (SSO) and enable it.

From the dropdown you are going to want WebAuth, The HTTP Header Key will be ppcuser which will contain the username after a successful authentication attempt. The Allowed WebAuth IP addresses list will only need the IIS server’s IP in it but to play it safe also add the IPv4 and v6 localhost addresses ( and 0:0:0:0:0:0:0:1) and the IP for the PaperCut Application Server.

Now select the pages you want to use SSO for. If you followed the steps above it will just be for the User login page but you can change it as needed. For the logout URL you can use https://[iis_fqdn_or_ip]/Shibboleth.sso/Logout?return= with this option when the user logs out they will be redirected to the PaperCut website. You can change the return URL to anything you want.


While the steps above should be enough to get you up and running every environment is a little bit different. If you do run into any issues the first thing to do is to check the URLs you used. Some of them will work if you enter them into a browser from the IIS host. The 3 to check are listed below.

  • ADFS Metadata: https://<<domain_name>>/federationmetadata/2007-06/federationmetadata.xml

You can also find the Shibboleth log files under C:\opt\shibboleth-sp\var\log\shibboleth. While working on this I found shibd.log to be the most useful. You can do a quick search for “ERROR” or “FATAL” and find out where it went wrong.

If you manage to authenticate but PaperCut MF is still showing the login page, enable debug logging in the PaperCut Application Server then try again. Open the server.log under [install_path]/server/log and do a search for “WebSsoAuthenticationFilter”, this will give you a good understanding of what is going on. If you happen to find the error “Not using SSO because remote IP is not on the whitelist” in the log, but you’re scratching your head because you can see where you added the server’s IPv4 loopback address to Allowed WebAuth IP addresses, then try adding the IPv6 loopback address as well: 0:0:0:0:0:0:0:1.

If you are running PaperCut MF / NG 17.3.2 or later and run into a CSRF error after authenticating check the KB article here which will tell you how to resolve the issue.

If you have enabled SSO for the Admin and can’t login add /nosso to the end of the URL and it will skip the SSO option so that you can login and check your settings.