Freshdesk

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To configure SSO in Freshdesk, log in to your Cloudwork Dashboard and navigate to Single Sign On > IdP Details

To finish setting up SSO for FreshDesk, you need to log in to your Cloudwork Dashboard and go to Single Sign On > Add New Service > Custom Service

Fill out the form as follows:

  • Name: FreshDesk
  • Entity ID: https://<yourdomain>.freshdesk.com
  • Assertion Consumer Service: https://<yourdomain>.freshdesk.com/login/saml
  • NameID: Email
  • NameID Format: emailAddress

Freshdesk only needs a user email address to log in, however you can pass extra information along as well. If you would like to do so, find your new Fresh Desk service entry in Cloudwork, scroll down to Attribute Map and click "Edit".

  • First Name: givenname
  • Last Name: surname
  • Phone: phone
  • Company: company
  • Other attributes not listed here: custom_field_<name_of_field_in_freshdesk>