Password Reset Flow

When looking to reset a password a user will be given a link, this can be on a portal or the login page or whatever method is preferable. The first screen that is presented is below. This screen the user will enter their username and choose how they want the process to go, by choosing Email or Mobile

If the username is not found or the user does not have the particular recovery method available to them an error will be given. This can happen if the user selects Mobile and the system does not have any record of a Mobile number for the user. Same applies for email. For security reasons the actual reason for failure is not given.

Otherwise we move onto the next screen

Email:

Mobile: File:Passwordresetsms.png