Difference between revisions of "Freshdesk"
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(Created page with "To configure SSO in Freshdesk, log in to your Cloudwork Dashboard and navigate to Single Sign On > IdP Details To finish setting up SSO for FreshDesk, you need to log in to...") |
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Fill out the form as follows: | Fill out the form as follows: | ||
| − | Name: FreshDesk | + | * Name: FreshDesk |
| − | Entity ID: https://<yourdomain>.freshdesk.com | + | * Entity ID: https://<yourdomain>.freshdesk.com |
| − | Assertion Consumer Service: | + | * Assertion Consumer Service: https://<yourdomain>.freshdesk.com/login/saml |
| − | NameID: Email | + | * NameID: Email |
| − | NameID Format: emailAddress | + | * NameID Format: emailAddress |
Freshdesk only needs a user email address to log in, however you can pass extra information along as well. If you would like to do so, find your new Fresh Desk service entry in Cloudwork, scroll down to Attribute Map and click "Edit". | Freshdesk only needs a user email address to log in, however you can pass extra information along as well. If you would like to do so, find your new Fresh Desk service entry in Cloudwork, scroll down to Attribute Map and click "Edit". | ||
| − | First Name: givenname | + | |
| − | Last Name: surname | + | * First Name: givenname |
| − | Phone: phone | + | * Last Name: surname |
| − | Company: company | + | * Phone: phone |
| − | Other attributes not listed here: custom_field_<name_of_field_in_freshdesk> | + | * Company: company |
| + | * Other attributes not listed here: custom_field_<name_of_field_in_freshdesk> | ||
[[Category:Single Sign On Services]] | [[Category:Single Sign On Services]] | ||
Revision as of 23:21, 18 December 2018
To configure SSO in Freshdesk, log in to your Cloudwork Dashboard and navigate to Single Sign On > IdP Details
To finish setting up SSO for FreshDesk, you need to log in to your Cloudwork Dashboard and go to Single Sign On > Add New Service > Custom Service
Fill out the form as follows:
- Name: FreshDesk
- Entity ID: https://<yourdomain>.freshdesk.com
- Assertion Consumer Service: https://<yourdomain>.freshdesk.com/login/saml
- NameID: Email
- NameID Format: emailAddress
Freshdesk only needs a user email address to log in, however you can pass extra information along as well. If you would like to do so, find your new Fresh Desk service entry in Cloudwork, scroll down to Attribute Map and click "Edit".
- First Name: givenname
- Last Name: surname
- Phone: phone
- Company: company
- Other attributes not listed here: custom_field_<name_of_field_in_freshdesk>
