Graduating Students Accounts - Revision history

Dlim: /* Need more help? */

2022-07-19T06:00:28Z

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2022-07-19T06:00:01Z

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Dkarp at 00:53, 11 January 2019

2019-01-11T00:53:18Z

Dkarp at 00:48, 11 January 2019

2019-01-11T00:48:12Z

Dkarp at 00:42, 11 January 2019

2019-01-11T00:42:03Z

Dkarp: Created page with " == Updating your graduating students' accounts == There are two approaches to updating your school's graduating students in Cloudwork: * Deleting the students * Updating..."

2019-01-11T00:40:43Z

Created page with " == Updating your graduating students' accounts == There are two approaches to updating your school's graduating students in Cloudwork: * Deleting the students * Updating..."

New page

== Updating your graduating students' accounts ==

There are two approaches to updating your school's graduating students in Cloudwork:

* Deleting the students
* Updating the Role for your graduating students to Alum.

Alum accounts remain in Cloudwork but are not included in the count of students for billing purposes.

Handling of deleted accounts depends on the value you have set up in the '''Action for deleted users''' field in Advanced Settings for the Sync Profile. Options are:

* Do nothing - the users stay on the system.
* Mark user as Alum - the Role of the user is changed to Alum. They stay in the system but are not billed as active users.
* Suspend users - the users cannot log in but they remain active in the system and will be billed unless arrangements are made with Studentnet to adjust your school's student count for billing purposes.
* Delete - users are removed from the system.

Choose the approach that fits how you manage your accounts in Active Directory.

===Updating graduating students to Alum status===

1. Select '''Sync Profiles''' from the Cloudwork dashboard menu.

2. Select the sync profile for your graduating year students and click Edit.

3. In the User Settings section change the '''Role''' field to Alum.

4. Scroll to the bottom of the page and click '''Submit'''.

5. Scroll back to the top of the page and click '''Start Full Resync'''.

Normally full synchronisation tasks run overnight. Clicking Start Full Resync changes the next scheduled incremental sync task to be a full sync.

Allow time for the full sync task to complete before checking that the sync profile was correctly updated. To do this:

* In Sync Profiles select the relevant profile and check that the last sync run completed successfully. Make sure that the completed date and time indicates a run that occurred after you made your changes.
* In the Users List locate a student whose Role should have been updated to Alum and check that this has been updated.

===Deleting graduating students===

After the nightly full synchronisation task has run, Cloudwork will identify all users not in that run and will apply the action specified in the '''Action for deleted users''' field for the Sync Profile.

===Need more help?===

Create a ticket in the Cloudwork Support dashboard at support.cloudwork.net.au

@@ Line 43: / Line 43: @@
 ===Need more help?===
-Create a ticket in the Cloudwork Support dashboard at support.cloudwork.net.net
+Create a ticket in the Cloudwork Support dashboard at support.studentnet.net
 [[Category:Cloudwork Dashboard]]

@@ Line 43: / Line 43: @@
 ===Need more help?===
-Create a ticket in the Cloudwork Support dashboard at support.cloudwork.net.au
+Create a ticket in the Cloudwork Support dashboard at support.cloudwork.net.net
 [[Category:Cloudwork Dashboard]]

← Older revision		Revision as of 00:42, 11 January 2019
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	Create a ticket in the Cloudwork Support dashboard at support.cloudwork.net.au		Create a ticket in the Cloudwork Support dashboard at support.cloudwork.net.au
		+
		+	[[Category:Cloudwork Dashboard]]

@@ Line 15: / Line 15: @@
 . Select '''Sync Profiles''' from the Cloudwork dashboard menu.
-. Select the sync profile for your graduating year students and click Edit.
+. Select the sync profile for your graduating year students and click '''Edit'''.
 . In the User Settings section change the '''Role''' field to Alum.

@@ Line 5: / Line 5: @@
 There are two approaches to updating your school's graduating students in Cloudwork:
-* Deleting the students
+* Deleting the students. Handling of deleted accounts depends on the value you have set up in the '''Action for deleted users''' field in Advanced Settings for the Sync Profile.
-* Updating the Role for your graduating students to Alum.
+* Updating the Role for your graduating students to Alum. Alum accounts remain in Cloudwork but are not included in the count of students for billing purposes.
 Choose the approach that fits how you manage your accounts in Active Directory.
@@ Line 42: / Line 33: @@
 ===Deleting graduating students===
-After the nightly full synchronisation task has run, Cloudwork will identify all users not in that run and will apply the action specified in the '''Action for deleted users''' field for the Sync Profile.
+After the nightly full synchronisation task has run, Cloudwork will identify all users not in that run and will apply the action specified in the '''Action for deleted users''' field for the Sync Profile. Options are: